Contact and Grievance Policy
Summary: Users can contact Axiom Analytics for support, refunds, data deletion, payment issues, privacy questions, or grievances at [email protected].
1. Business details
| Platform name | Solver7 |
|---|---|
| Operating entity | Axiom Analytics |
| Address | Vertica C, 1104, Casa Bella Gold, Palava, Dombivli, Mumbai 421204, Maharashtra, India |
| [email protected] | |
| Website | https://solver7.in |
| App | https://app.solver7.in |
| Phone | +91 88507 55860 |
2. Support categories
Users may contact us for:
- Subscription activation issues.
- Payment confirmation, invoice, duplicate payment, or refund requests.
- Account login or access issues.
- Content errors, answer corrections, or feature feedback.
- Privacy, data deletion, or data correction requests.
- Complaints, misuse reports, or security concerns.
3. Response timelines
| Request type | Typical acknowledgement | Typical resolution/next step |
|---|---|---|
| Payment/access issue | 2 to 5 business days | 5 to 7 business days after verification |
| Refund request | 2 to 5 business days | Refund initiation within 5 to 7 business days after approval |
| Data deletion request | Within 7 business days | Within 30 calendar days after verification, where eligible |
| Content correction | 2 to 7 business days | Depends on review complexity |
| General support | 2 to 5 business days | Depends on issue complexity |
4. Information to include
To help us resolve requests faster, include:
- Registered email address or mobile number.
- Relevant class, subject, chapter, question, or paper details.
- Payment ID/order ID/invoice number for payment issues.
- Screenshot or error message, where applicable.
- A clear description of the issue or request.
5. Escalation
If a user is not satisfied with the initial response, the user may reply to the same email thread with the subject line “Escalation – Solver7”. We will review the issue internally and provide a further response where appropriate.